Incotec parts & equipments Inc supplies spare parts originating from Europe and Asia. We aren’t the official representative for most of the companies we supply parts for, but we can get the parts quickly and cost-effectively through our global network of suppliers and shipping companies. Buying those hard-to-find overseas parts from us is easy — we handle all the international communication, payment, and shipping issues for you.

The more information the better. Typically, we would like to have whatever information can be found on the nameplate, but we need at least the manufacturer’s name and part number. Information we would like to have when it is available/appropriate: serial number, pictures, ratio (for gearboxes), electrical information (voltage, frequency etc.)

Generally, yes. Parts typically arrive in Canada via our bi-weekly consolidated shipment, but we can coordinate a special shipment to save a few days. In extremely urgent cases, we are also able to arrange courier service. Should a critical spare part not be in stock at the manufacturer, we will also work with them to expedite production if possible.

Incotec parts & Equipment Inc supplies the OEM part/ Replacement and Aftermarket. If the original is no longer available, we will work with the manufacturer of the part to identify a suitable replacement.

For companies we represent, our technical staff is available to provide support. For parts from other manufacturers, our technical support team may not have the answer, but will work with the manufacturer to provide needed support. We are typically not able to provide technical support for parts not supplied by our company. 

In almost all cases, our quote to you includes all costs related to international shipment — we won’t surprise you with high additional charges at invoice. You only need to pay for the part and to get it from Richmond, BC. to your location. In some cases, we may quote certain costs separately. If this is the case, the costs will be clearly shown on the quote.

Sometimes parts are custom-designed for a particular OEM. If this is the case, the parts are usually only available from the OEM. In certain instances, we are able to supply parts, so please contact us with information for your specific part.

While we do stock some items, most items need to come from the manufacturer.

We have supplied parts for Undercarriage, Electrical Parts, Hydraulic Parts, Complete Hydraulic Pumps, Engine Spare Parts & Maintenance Accessories

Our supply chain is strongest in Germany, the UK, Japan, and Korea, but we can obtain parts from virtually all European and Asian countries.

For some items we have price lists, allowing us to quote right away. However, for most items, we need to check with the manufacturer for current pricing and lead time. Because of international time changes, this process typically takes at least a day, but can take longer depending on the time the manufacturer needs to calculate pricing.

We can typically coordinate repair at the manufacturer. If a part is deemed unrepairable, we will only invoice for the shipment cost to the manufacturer and any evaluation charge they have.

We extend the same warranty as the manufacturer of the part. Contact us for specifics on a particular part.